Refunds and credits
A limit per agent, and an approval above it.
The product
Everything the
floor needs.
The Queue
Lanes that move
Live, waiting and resolved, sorted by what waited longest.
Flagged early
Two negative turns in a row, and a person has the thread.
Filtered to you
The board narrows to what needs a person, so nobody scrolls past the agent’s work.
Agent Builder
Shape the agent
without code.
Intent branches
Branch on what a customer actually wants, not on the keywords they typed.
Guardrails
Toggles for handoff, recording, refunds and advice, set once per agent.
One publish
Publish once and every channel takes the change at the same moment.
Analytics
By channel
Resolution, CSAT and first response, read for each channel on its own.
Ranked reasons
Why threads reach a person, ranked by how often each reason comes up.
Export
Take the numbers as a file, or pipe them straight to your warehouse.
Knowledge
Sources
Help center articles, policies, docs and live order data, kept in sync.
Coverage
What questions your sources answer, and what they miss.
Citations
Every answer names the source it came from, so a person can check it.
Channels
Five doors, one agent.
Numbers you own
Your own phone numbers, your email sender and your shared inbox.
Media in line
Voice notes, photos and receipts handled in the thread.
One transcript
One thread follows the customer across every door they come through.
Billing
The meter
Conversations and agents against the plan, updated as they happen.
Invoices
Every invoice and receipt in one list, whether paid or still due.
Plans
Move up or down a plan from the dashboard, on any day of the month.
Guardrails
Guardrails the floor
can trust.
Advice
Medical, legal and financial questions go to a person.
Audit trail
Every action logged with the turn that caused it.
