v2.4
Workflow branches
Workflows now split on what the agent learns mid thread, so one number no longer needs three agents.
Steps fork on what the customer said
Every path logged like a straight run
Branch coverage in next-day analytics
Changelog
v2.3
WhatsApp channel
The WhatsApp channel leaves early access on the thread memory that phone, web chat, SMS and email already share.
Templates sent from the same builder
Media messages read and answered
Switch channels without starting again
v2.2
Knowledge sync
Sources now watch themselves, so every answer is grounded in this morning’s document, not last night’s copy.
Changed documents reindex in a minute
No more nightly reindex
Every answer cites the version it read
v2.1
Sentiment v2
Sentiment now reads each turn, so a call that sours mid conversation reaches a person, not tomorrow’s report.
Every turn scored, not the thread
Two negative turns bring in a person
Handoffs carry the summary and record
v2.0
Voice latency
The speech path was rebuilt end to end, and replies now land before a caller starts talking over them.
Recognition, reasoning and speech as one
Callers can talk over the agent
Latency shown for every number
Always Backward Compatible
No Migrations, Ever
90 Days’ Notice on Changes
