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Plans, volume and security. No sequence after it.
Two offices
Lisbon and Toronto, each open 9 a.m. to 6 p.m. local time.
Patients call when they finally have a minute, and that is usually after six. Now somebody answers, the appointment is booked that same evening, and our nurses only hear the calls that need them.
Devan Okonjo
Head of Patient Access
92%
After-hours coverage
71%
Booked same evening
0.9s
First answer at night
Patients call when they finally have a minute, and that is usually after six. Now somebody answers, the appointment is booked that same evening, and our nurses only hear the calls that need them.
Devan Okonjo
Head of Patient Access
92%
After-hours coverage
71%
Booked same evening
0.9s
First answer at night
Patients call when they finally have a minute, and that is usually after six. Now somebody answers, the appointment is booked that same evening, and our nurses only hear the calls that need them.
Devan Okonjo
Head of Patient Access
92%
After-hours coverage
71%
Booked same evening
0.9s
First answer at night
Before you write
The questions we
hear first.
Anything these do not cover, ask in the form above.
Anything these do not cover, ask in the form above.
One thread with one customer, from the first word to the last, however long it runs. The channel does not matter and neither does the number of turns, so a call that carries on over WhatsApp is one conversation and not two.
Nothing stops and nothing throttles. On Launch and Scale, every conversation past the allowance is billed at $0.012 each and lands on the same monthly invoice.
No. The 14-day trial runs on every plan with no card, and the agent is usually live on its first channel the same day you connect it.
Yes, from the dashboard. Moving up takes effect at once and the invoice is prorated. Moving down takes effect on the next cycle, so nothing is cut off.
In the EU on Launch and Scale, and in the region you pick, EU or US, on Enterprise. Recordings follow the retention window you set, and the agent never reads a full card number back.
No. Your whole team can watch the queue, tune the agent and pull the reports. You pay for agents and conversations, and for nothing else.
One thread with one customer, from the first word to the last, however long it runs. The channel does not matter and neither does the number of turns, so a call that carries on over WhatsApp is one conversation and not two.
Nothing stops and nothing throttles. On Launch and Scale, every conversation past the allowance is billed at $0.012 each and lands on the same monthly invoice.
No. The 14-day trial runs on every plan with no card, and the agent is usually live on its first channel the same day you connect it.
Yes, from the dashboard. Moving up takes effect at once and the invoice is prorated. Moving down takes effect on the next cycle, so nothing is cut off.
In the EU on Launch and Scale, and in the region you pick, EU or US, on Enterprise. Recordings follow the retention window you set, and the agent never reads a full card number back.
No. Your whole team can watch the queue, tune the agent and pull the reports. You pay for agents and conversations, and for nothing else.
Start today
Put Canto on the line
and stop missing calls.
One agent on every channel, from the first day. Start a 14-day trial with no card, and go live in a day.
Start today
Put Canto on the line
and stop missing calls.
One agent on every channel, from the first day. Start a 14-day trial with no card, and go live in a day.
Start today
Put Canto on the line
and stop missing calls.
One agent on every channel, from the first day. Start a 14-day trial with no card, and go live in a day.