About
Canto was founded in 2024 by two people who ran those floors and wanted the night shift answered. We are 28 people in Lisbon and Toronto.
Mission
Support floors close at night, and their customers do not. We built Canto so the first turn is always answered.
Every channel answered at every hour
Calls, chats and emails held in one thread
Mornings start with summaries, not a backlog
What we hold to
A person takes over with the summary already written.
Every answer names the document and version it read.
Every turn and action, searchable and exportable.
How we work
Lisbon opens the day and Toronto closes it. Between the two, someone who builds Canto is always at a desk.
Lisbon and Toronto, five hours apart
One handoff between offices, every day
Every engineer takes a shift on the floor
The team
